When we say “Personal Information” we mean information that identifies you personally, and use
general term to refer to the different categories we describe in this section.
We may collect the following types of Personal Information:
Account Information. Information such as your name, user ID, password, date of birth, billing
payment information, or other contact information (e.g., email or phone number).
Self-Reported Information. Information you choose to provide, such as ratings, survey answers,
preferences, to us.
Health Information. Information you provide to us or our Medical Team, related to your physical,
or other health conditions.
Device Information. Information about the computer or device that you use to access our
could include device attributes like the IP address, operating system, browser type, or app
device IDs, and other identifiers associated with your device.
Log Information. Information related to how you interact with the Services, such as referring
pages and URLs, platform type, the number of clicks, domain names, landing pages, pages, and
viewed and the order of those pages, the amount of time spent on particular pages, the date and
used the Services, the frequency of your use of the Services, error logs, and other similar
Location-Related Information. Information about your location, such as your IP address or zip
Cookie Information-Information on how you use the Services, or how your devices access the
not support the Do Not Track browser option.
How We Collect Information
From You: We collect information from you when you provide it to us directly, such as
provided during account registration or a telehealth visit, through the messages you send us, or
information you directly authorize to share with us from another entity, like lab test results.
Through Your Use of The Services. We may collect information about you through your use of the
Services, such as through service providers who use a variety of technologies and tools to
such information, such as cookies, web beacons, and other technologies when you visit or
with our Services.
From Third Parties. We may obtain additional information about you from third parties, such as
marketers, partners, researchers, and others. We may combine information that we collect from
with information about you that we obtain from such third parties and information derived from
Services we provide. We may use third-party website analytics services in connection with the
Services, including, for example, noting mouse clicks, mouse movements, scrolling activity, and
that you type into the Website.
How We Use Information
We use your information to:
Provide, develop, maintain, operate, improve, enhance, administer, protect, and troubleshoot our
Services and your experience with them.
Track and analyze trends and usage of the Services.
Communicate with you, including customer support, reminders about your telehealth appointment,
prescription-related notifications, to inform you of our Services, and other offers and
that we believe may be of interest to you;
Customize and tailor your experience of the Services.
Secure our systems, prevent fraud, and protect the security of Gopal systems.
Enhance the security and safety of our Services.
Verify your identity and prevent, detect, and investigate fraud and other potentially illegal or
Enforce, investigate, and report conduct violating our Terms of Service and other policies that
govern your use of the Services, and
Comply with our licensing, legal, and regulatory obligations.
How We Share Information
Rest assured, Gopal does not sell, rent, license, or trade your Personal Information. We may
share your Personal Information as follows:
As Directed by You. When you direct us to share Personal Information, we will do so on your
Service Providers. Gopal may share your Personal Information with other companies that work
with, or on behalf of, Gopal to provide products and services. For example, some of the
types of service providers include payment processors, order fulfillment, marketing and
cloud storage, and IT and security vendors.
Healthcare Providers and Pharmacies. Gopal may share your Personal Information to provide
Services to you, such as treatment, running our healthcare operations, processing payments,
fulfillment services, and quality assurance reviews.
As Required by Law, To Prevent Harm and/or in the Public Interest. We may provide Personal
Information about you to respond to subpoenas, court orders, legal processes, or governmental
regulations, to establish or exercise our legal rights or defend against legal claims. Where
necessary, we will share information to investigate, prevent or take action regarding illegal
activities, suspected fraud, safety or security concerns, or as otherwise required by law.
Business Transfers. We may share your Personal Information with other business entities in
connection with the sale, assignment, merger, or other transfer of all or a portion of
Information as transferred to the new entity.
Affiliates. We may share information with entities within the Gopal family of companies.
Your Privacy Choices
We believe you should be in control of your Personal Information. You can make the following
by contacting the Patient Support Team at 469-545-8645 or by sending us a secure message through the
Communications: You can choose whether we may contact you (such as through email, in-product
notifications, push notifications, or text messages) for a product or promotional purposes, or
certain transactional messages, such as an appointment or prescription notifications. Except as
required to provide you the Services you requested, you can also ask that we stop sending
messages by replying “STOP.”. You can also click “unsubscribe” at the bottom of promotional
Access: You can access and download your Personal Information processed by Gopal.
Correction: You can correct certain account information, such as the email address or phone
associated with your account. You can also make these changes in your account settings.
Deletion: You can delete your account at any time. Please keep in mind we are required to retain
certain limited information for legal and regulatory purposes, such as information that is part
your medical record.